It is possible that an "ICO is already associated" error message appears when you associate ICO with your user accountThis may be due to one of the following cases:
When is ICO already associated with another account ?
Case 1 - You purchased a second-hand ICO
If you know the previous user, ask them to unlink their ICO on their application by going to: Settings/My ICO/Unlink my ICO.
Case 2 - You purchased a new ICO
There may have been a problem printing the label. Please enter the UUID (identification number on the label inside the box) manually. If the problem persists, contact Ondilo customer support.
Mistakes not to be made
- The QR code and UUID are on the inside of the box. You cannot link ICO via the serial number on the outside of the box.
- A pool or SPA must be created. The QR/UUID code cannot be used to track a shared pool or spa.