Message ICO “Il semblerait que je sois déconnecté”

Si votre ICO vous envoie un message lié au WiFi que vous ne comprenez pas, vous êtes au bon endroit. Dans cette page d’assistance, nous vous aidons à décrypter le message « il semblerait que je sois déconnecté » et nous vous apportons des solutions afin que vous puissiez profiter pleinement des fonctionnalités de votre analyseur d’eau connecté.

When does this message appear?

This message appears when ICO has not been able to transmit its wifi measurements for several hours.

What should I do when this message appears?

Make sure your home's WiFi is working properly.

• If this is not the case, contact your installer.
• If the wifi connection is working, this means that ICO is out of range of your router. So check its location in your pond and perform a wifi connection test. Find all the information you need to carry out a connection test.

How do I retrieve the measurements ?

In this case, ICO will store your measurements for 48 hours until the wifi connection is restored.

If you want to retrieve the measurements directly, you can do so via the application by walking up to ICO and using the Measurement Retrieval button on the remote control.

The Bluetooth connection will take over from Wi-Fi and you can retrieve your measurements locally.